Why are some Points grayed out?

  • If a Point is not within range (100 feet in line of sight or 30-50 feet indoors), it will be grayed out. You will be able to see its last known location from the main screen and access the map by clicking on the grayed out Point
  • A Point might appear out of range if it is stored or is surrounded by a closed metallic case (refrigerator, metal cabinet, some glass cases, car, etc.). Opening a metal cabinet will increase the likelihood of finding the Point. Close the application and open it again to detect if it is back in range
  • Walking on different floors of your house, if applicable, will increase the ability to get in range
  • If you are near the point and it is still grayed out, close the application and re-open. The Point should now appear properly in the app
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